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lean manufacturing principles, Characteristics of Chaotic Teams
¨ Rush headlong into tasks without thinking of process
¨ Unclear objectives
¨ lean manufacturing principles Assume everyone knows the objectives
¨ Inadequate planning
¨ Leader's role unclear
¨ Ideas voiced but not listened to or developed - high level of overspeaking/interrupting - tendency for selfish and undisciplined communication
¨ Success patchy
¨ Tend to explain away failure
¨ Fun - for a short while
Characteristics of Formal Teams
¨ Likely to over-react - become too formal in procedures and roles
¨ Strong leadership often seems answer to problems of chaotic stage - leader often criticised for failure to be strong enough during chaotic stage
¨ Formal/specific roles during formal stage (time keeper/secretary etc)
¨ Poor flexibility
¨ Do not make use of capabilities of members
Characteristics of Mature Teams
¨ More flexible with procedures - can break rules without slipping back into chaos
¨ Flexible roles - members can act according to nature of task and contribution they can make
¨ Leader less directive
¨ lean manufacturing principles Everyone shares responsibilities
¨ Relaxed, co-operative atmosphere
¨ Everyone involved/contributes according to their strengths/abilities
¨ Members understand and trust each other
¨ Good listening - ideas listened to and developed
¨ Members not frightened to contribute - no ridicule for failure
Synergy
1 + 1 = 3
Individuals working together in a team will produce more
than
the sum of individuals working alone
Teamworking
Leaders
…. People who co-ordinate the activities of others, including the review
process. They clarify goals and promote decision making, motivate and
encourage the team to achieve lean manufacturing principles, listen to members' opinions and check that they
have been understood by everyone
Doers
…. Very action orientated, like to achieve tasks, very concerned about
achieving objectives, they contribute drive and energy to the team
Thinkers
…. Carefully think through problems and ideas. They are typically very
analytical and will usually enjoy planning and problem solving
Carers
…. Very interested in developing a good 'team spirit'. They are sensitive to
peoples' feelings and morale, and will work to ease tensions and develop good
relationships
Why
- Why?
Why
¨
did the machine stop?
¨
because the fuse blew due to an overload
Why
¨
was there an overload?
¨
because the bearing lubrication was inadequate
Why
¨
was the lubrication inadequate?
¨
Because the lubrication pump was not working properly
Why
¨
Wasn't the lubrication pump working properly?
¨ Because the pump axle was worn out
Why
¨ Was it worn out?
¨ Because sludge got in
By repeating 'why' five times, it is possible to identify the root cause of the problem, and hence the real solution attaching a strainer to the lubrication pump. Not doing this could have resulted with simply replacing the fuse
5W's and 1H
Problem Solving: -
¨ Who is having the problem?
¨ Why are you doing things this way?
¨ Where is the problem happening?
¨ What is going wrong?
¨ When is the problem occurring?
¨ How is it happening this way?
Planning: -
¨ Who is going to do what?
¨ Why is that necessary?
¨ Where do you start?
¨ What do you have to achieve?
¨ When do you need to be finished?
¨ How can you achieve the objective?
Individual Feedback
Giving Feedback
¨ Remember the purpose
¨ Make sure the receiver is ready to
receive your feedback
¨ Be specific
¨ Focus on the positive aspects of
behaviour
¨ Give the receiver a chance to consider
and respond
¨ Do not overload
Individual Feedback
Receiving Feedback
¨ lean manufacturing principles Make sure you are ready to listen
¨ Remember that the feedback is to help you learn and develop
¨ Use paraphrasing to make sure you have understood
¨ After each piece of feedback consider what you have heard
¨ Thank the sender
Characteristics of Effective Teams
Team Members:
¨ Communicate openly and frankly with each other, both giving and receiving feedback
¨ Can complete and co-operate at appropriate times
¨ Are committed to quality and achieving goals
¨ Support other team members and the team itself share responsibility for solving problems and making decisions
¨ Support the team leader
The Team
¨ Sees conflict as healthy and necessary in a climate of trust, openness and understanding
¨ Is concerned about its own development
¨ Has a friendly, good natured atmosphere
¨ Is exciting to work with!
lean manufacturing principles
Lean Manufacturing Principles - Lean Six Sigma Black Belt Certification